CQC Inspection i-HEART Service

Three Barnsley GP services, that were rated Inadequate and placed into special measures last year, have now been rated Good overall and removed from special measures.

i-Heart 365 Service – Extended Hours, GP Streaming and Out of Hours Service are all operated by Barnsley Healthcare Federation (BHF) CIC which provides extended GP services to 250,00 people in and around the Barnsley area. All three services were rated Good overall following inspections by the Care Quality Commission, in dates across November last year.

CQC inspectors found that the services had reviewed risk management systems so that safety was prioritised and when incidents did occur learning from them would improve future processes. Staff were treating patients with kindness, respect and compassion, patients could also access care and treatment within a reasonable timeframe.

The services were also recognised for their commitment to share and promote best practice, with other organisations, in respect of the identification and management of early signs of sepsis.

Allison Holbourn, Deputy Chief Inspector of General Practice for the North, said:

“I am very pleased that the provider has taken our previous inspection findings seriously and worked hard to make the necessary improvements to ensure patient safety. It is fantastic to see that they have also developed an area of outstanding practice too.

“The leadership, management and staff at both the provider and at each service deserve to be congratulated for the considerable efforts made to improve the care and treatment being provided to patients.”

You can read the reports in full on CQC’s website at:

i-Heart 365 Service – Extended Hours: https://www.cqc.org.uk/location/1-2236200080

i-Heart 365 Service – GP Streaming: https://www.cqc.org.uk/location/1-4186390201

i-Heart 365 Service – Out of Hours Service: https://www.cqc.org.uk/location/1-4186390342

Dr Ghani Chairman of the Federation said:

CQC undertook an inspection of our i-HEART Service in November 2018 and we were pleased to receive positive feedback following the inspection. Our services were removed from special measures and we received good ratings for all indicators with an overall rating for our service of good.

The work undertaken by the Federation in relation to the management and identification of sepsis and the proactive sharing and promoting of this work across healthcare pathways was singled out by the CQC inspectors as an example of outstanding practice.

I would like to thank all staff in the Federation for their hard work and support in helping us to deliver these improvements to the i-HEART Service.

2019-04-16T15:15:14+00:00 April 16th, 2019|Barnsley Healthcare Federation|0 Comments

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